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nimasdj
Posted: September 06, 2009 05:19 pm
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What is "Service Level Agreement"? May I see a SLA somewhere as a sample?


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cantex
Posted: September 06, 2009 10:28 pm
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QUOTE
What is "Service Level Agreement"?

An SLA is simply a legal agreement wherein the web-host or ISP guarantees that a website or internet connection will be available for a stated percentage of time. Penalties and/or refunds apply if service availability falls below the guaranteed level.

99.9% is the minimum acceptable "uptime", but most people want 99.99% while the "holy grail" is referred to as 5 nines or 99.999%

Since there are 525,600 minutes per year, the various SLA levels equate to the following downtime per year:

99.9% = 525.6 minutes downtime (8.76 hours)
99.99% = 52.56 minutes downtime (not quite one hour)
99.999% = 5.256 minutes downtime

QUOTE
May I see a SLA somewhere as a sample?


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Help will be given to install/configure/use phpCOIN, but not programming help to modify phpCOIN operations. If you are competent enough to make programming changes, you should be competent enough to read the source code and figure things out :)

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nimasdj
Posted: September 07, 2009 12:07 pm
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Ok, I understood what is SLA for hosting. But how a SLA could be for a software vendor? Can I see phpCOIN SLA as a software vendor SLA sample?


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cantex
Posted: September 07, 2009 02:57 pm
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Unless the software was written specifically for you only, an SLA would be impossible due to the wide variety of hardware and operating systems and configurations available to the public that could use the software.
For this reason, software is covered by a (general) license, not an SLA.
You can read the license for phpCOIN at any time by looking in the /coin_docs folder


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Please do not email or PM me with a question:
1: I handle over a thousand emails a day, so chances are yours would be buried in the pile.
2: All questions will only be answered in the support forums, so the answers will be useful to others.

Help will be given to install/configure/use phpCOIN, but not programming help to modify phpCOIN operations. If you are competent enough to make programming changes, you should be competent enough to read the source code and figure things out :)

If you are trying to integrate posted sample code into your website, please take into account any changes in phpCOIN made after the code sample was posted. It is discouraging to spend hours answering questions or trying to track down an issue only to find that the user has a version of phpCOIN that makes the sample irrelevant
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nimasdj
Posted: September 07, 2009 03:01 pm
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How about "EULA" statement? Isn't it the "license" statement you are refering to?


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cantex
Posted: September 07, 2009 08:34 pm
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EULA means End User License Agreement.

Whether you refer to it as a license or a EULA, it is the same thing.


An SLA is an agreement for specified services levels between the provider and one specific customer. But when software is not written specifically for one person, it is normal practice to utilize a license (or EULA) instead.

Windows has a license, not an SLA
Linux (all distros) has a license, not an SLA
Apache has a license, not an SLA
php has a license, not an SLA
Photoshop has a license, not an SLA.
QuickBooks has a license, not an SLA.


--------------------
================================================================
Please do not email or PM me with a question:
1: I handle over a thousand emails a day, so chances are yours would be buried in the pile.
2: All questions will only be answered in the support forums, so the answers will be useful to others.

Help will be given to install/configure/use phpCOIN, but not programming help to modify phpCOIN operations. If you are competent enough to make programming changes, you should be competent enough to read the source code and figure things out :)

If you are trying to integrate posted sample code into your website, please take into account any changes in phpCOIN made after the code sample was posted. It is discouraging to spend hours answering questions or trying to track down an issue only to find that the user has a version of phpCOIN that makes the sample irrelevant
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nimasdj
Posted: September 08, 2009 03:25 am
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QUOTE (cantex @ September 07, 2009 07:34 pm)
Whether you refer to it as a license or a EULA, it is the same thing.

I think I am getting everything. The last question:
What is the best link title to license/EULA page?
If I had a software website, could I link to license/EULA page as "TOS"?

This post has been edited by nimasdj on September 08, 2009 03:29 am


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cantex
Posted: September 08, 2009 07:35 pm
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QUOTE
If I had a software website, could I link to license/EULA page as "TOS"?

You could, but that would be kinda stupid smile.gif

TOS means Terms Of Service, and is used by service providers to indicate under what conditions they will provide a service such as a website or telephone service. Things like "you cannot host porn" and "you cannot spam" and "if you do not pay on time we will cut you off" are part of a TOS. They have no place in a EULA.

To link to a License or EULA, why not simply call it License or EULA?
When you install or upgrade phpCOIN, the hyperlink containing the word "license" will take you to the phpCOIN license.

Everybody knows what a TOS is vs a License or EULA vs an SLA, so use the commonly understood terminology that will not lead to confusion.


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================================================================
Please do not email or PM me with a question:
1: I handle over a thousand emails a day, so chances are yours would be buried in the pile.
2: All questions will only be answered in the support forums, so the answers will be useful to others.

Help will be given to install/configure/use phpCOIN, but not programming help to modify phpCOIN operations. If you are competent enough to make programming changes, you should be competent enough to read the source code and figure things out :)

If you are trying to integrate posted sample code into your website, please take into account any changes in phpCOIN made after the code sample was posted. It is discouraging to spend hours answering questions or trying to track down an issue only to find that the user has a version of phpCOIN that makes the sample irrelevant
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